Desktop Account
Web login uses session encryption. Your personal data is accessed only after two-factor verification. Payment methods saved in your profile are displayed as masked numbers.
LEGAL REFERENCE
How k11 Protects Your Account and Information
When you open an account with us, your personal information stays secure behind encryption and access controls built into our platform. We collect only what we need to...
Account SecurityPayment PrivacyData ProtectionYour Rights
What Information We Collect and Why
k11 collects your full name, email address, phone number, national identification details and banking information to comply with account verification requirements and prevent fraud. Your payment data—including JazzCash mobile number, Easypaisa credentials, SadaPay wallet details and Raast transaction reference—is encrypted and stored separately from your profile. We do not sell your personal information to third parties. Information is retained for the duration
of your account and seven years thereafter to meet legal obligations in supported regions where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY YOU CAN TRUST US
How We Earn Your Confidence on Privacy
k11 operates with transparency as a core principle. We use industry-standard encryption for all communications, keep payment information on separate secure servers, and conduct regular security audits. Our...
Encryption Standard
All data in transit and at rest uses AES-256 encryption. Your JazzCash, Easypaisa, SadaPay and Raast payment details never pass...
Separate Payment Vault
Banking credentials are stored in a physically isolated server with restricted access. Only authorised payment processors and your own requests...
Audit Trail
Every login, withdrawal request and data change is logged with timestamp and device information. You can review your security timeline...
Regional Compliance
Our privacy framework complies with data protection standards applicable in supported regions of Pakistan. We respect local law and adapt...
No Third-Party Sales
We never sell your name, contact details or gaming history to advertisers, brokers or outside firms. Your data stays yours...
Annual Review
Our privacy policy is updated yearly to reflect new threats, technology changes and legal requirements. You're notified of material changes...
POLICY CONSISTENCY
Privacy Across Your k11 Experience
Whether you're accessing k11 on desktop or mobile, via our app or browser, your privacy protections remain identical. Deposits through JazzCash, Easypaisa, SadaPay and Raast use the same encrypted payment vault. Withdrawals...
Mobile Browser
Same encryption layer as desktop. Mobile login requires verification. Saved JazzCash and Easypaisa details show only the final four digits for account recognition.
Native App
App data is encrypted locally on your device. Login credentials are never stored unencrypted. Biometric login (fingerprint or face) authenticates without sending personal data to servers.
Payment Processing
JazzCash, Easypaisa, SadaPay and Raast transactions use the same tokenized payment gateway. Your credentials are never logged or cached in any k11 system.
Withdrawal Verification
Bank account confirmations, SadaPay wallet verifications and Raast transaction details follow identical anti-fraud checks on every withdrawal request.
Support Access
When you contact support via email, chat or in-app, your case is handled by the same privacy-trained team. No escalation reveals sensitive data beyond what's necessary.
Data Export
Download your complete account history, transaction record and personal information in structured format. Same export available whether you request via app, browser or email.
Privacy Features Built Into Your Account
k11 includes privacy and security features in your account dashboard so you stay in control. View your login history with device and location data, see every...
Login History
See every login to your account with date, time, device type and IP address. Spot unfamiliar access immediately and revoke sessions from your dashboard.
Payment Method Control
Manage all stored JazzCash, Easypaisa, SadaPay and Raast details from one place. Add, remove or update payment methods without leaving your security centre.
Notification Preferences
Choose what k11 can contact you about via email and SMS. Disable promotional messages while keeping security alerts turned on.
Data Download
Export your full account data including personal info, transaction history and communication records in CSV or JSON format anytime.
Deletion Requests
Request permanent deletion of your account and associated personal data. We confirm completion within 14 days and retain only what law requires.
Two-Factor Authentication
Add an extra security layer with email or SMS verification codes at login. Prevents unauthorised access even if your password is compromised.
Privacy Policy Questions Answered
We keep your active account data for as long as your account exists. After closure, we retain identification documents, payment records and transaction history for seven years to comply with local financial regulations in supported regions. Encrypted payment credentials are deleted within 90 days of account closure.
Yes. JazzCash mobile numbers, Easypaisa credentials, SadaPay wallet references and Raast transaction data are encrypted with AES-256 and stored on isolated servers separate from your profile. Payment processors never see your k11 username or gaming history, and k11 never stores your payment provider's full credentials.
We share data only with essential partners: payment processors for JazzCash, Easypaisa, SadaPay and Raast transactions; identity verification services to comply with regulations; and law enforcement only when legally required. We do not sell your information to advertisers, marketing firms or data brokers.
We conduct monthly security audits and maintain intrusion-detection systems. If a breach occurs, we notify affected users within 48 hours with details of what was accessed and steps you should take. We also inform relevant authorities in compliance with local data protection laws in supported regions.
Log into your account, go to Settings > Privacy & Security > Data Management. You can download your complete record as a file or submit a deletion request. Downloads take one business day; deletions are processed within 14 days, with confirmation sent to your email.
We use cookies to remember your login session and game preferences, not to track you across other websites. Cookies expire when you close your browser or after 30 days of inactivity. You can disable cookies in your browser settings, though this may limit platform functionality.
Email our privacy team at [email protected], use the in-app support chat during lobby hours, or submit a formal request through your account settings. We respond to privacy questions and data requests within two business days with detailed explanations.